Frequently Asked Questions

Below are some frequently asked questions. If you don't find the answer you're looking for, please don't hesitate to contact us using the form above or the contact details provided.

How can I book a studio space?

To book a studio space, navigate to the Spaces page. Browse through the available studios, and click "Learn More" on the studio you're interested in. You'll find booking information and availability details on the studio's dedicated page. Follow the instructions to submit your booking request. Our team will review your request and confirm your booking as soon as possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Payment details are securely processed through our payment gateway.

What is your cancellation policy?

Our cancellation policy varies depending on the studio. Please refer to the specific studio's cancellation policy outlined on its individual page before booking. Generally, cancellations made within a certain timeframe (e.g., 72 hours) before the booking date may be subject to a cancellation fee.

Do you offer equipment rentals?

Yes, we offer a variety of equipment rentals to complement your studio booking. Navigate to the Services page to see a list of available equipment, including lighting, cameras, backdrops, and more. You can add equipment rentals to your booking when you submit your studio request.

Can I visit the studio before booking?

Visiting the studio before booking can often be arranged. We highly recommend contacting us to schedule a tour of the studio you're interested in. This will allow you to assess the space and ensure it meets your specific needs. Use the Contact form or call us directly to arrange a visit.

What are your business hours?

Our standard business hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. However, studio bookings may be available outside of these hours depending on the individual studio's operating schedule. Check the availability calendar for the specific studio on the Spaces page.

How can I provide feedback about my experience?

We value your feedback! After your studio booking, you'll receive a follow-up email with a link to a feedback form. Please take a few minutes to share your thoughts and suggestions, as this will help us to improve our services and better meet the needs of our community. You can also send us your feedback directly through the Contact form.

Do you offer discounts for repeat customers?

Yes, we appreciate our loyal customers and offer discounts for repeat bookings. Sign up for our newsletter to receive exclusive offers and promotions. Contact our team to inquire about our loyalty programs and available discounts.

How do I get to your studio location?

Our main studio location is at 123 Creative Lane, Suite 400, Innovation City, CA 91234, USA. Please refer to the embedded Google Map above for driving directions. The nearest public transportation options are the Innovation City Metro Station and the Creative Lane Bus Stop. Parking is available on-site.

What is the story behind StudioVerse?

StudioVerse was founded by Amelia Stone and David Lee, two passionate photographers who faced difficulties finding suitable studio spaces for their creative projects. Driven by their shared frustration, they envisioned a platform that simplifies the process of connecting artists with the perfect studio. The aim was to create a network that would simplify this experience and make it easier for fellow creative people to discover the perfect studio space. You can read more about About Us and our mission.